We reserve the rights to make amendments to this Exchange/Refund policy without prior notice. The replacement need not always be new. The Company current operating status is live with registered address at ISETAN OFFICE BUILDING. The defect/fault is caused by wear and tear by the customer. For foreign customers visiting Singapore, we can deliver to your hotel. We will be happy to attend to your queries. All offers are subject to availability and while stocks last. Isetan reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order and which is delivered to the Customer by mistake. If the defect or fault existed at the point of delivery or purchase but was not detected or detectable by the Customer’s examination but is later discovered within 6 months of delivery, there are 2 stages of recourse for such a Customer. The decision to honor any price discrepancy is solely at Isetan’s discretion and its decision shall be final. Isetan Singapore will not renew the lease for its Westgate store in Jurong East, noting that the outlet is loss-making. You can present your Isetan receipts at our Customer Service Department at Isetan Scotts Level 4, Customer Service Counters at Isetan Orchard Level 1, Isetan Katong Level 1 or Isetan Tampines Level 2. At any point up until then, Isetan may decline to supply the Products to the Customer without giving any reason. I-points will only be awarded for purchases made by the member and upon the presentation of member’s virtual card in App. We accept payments in all our Isetan stores by: Here are some Isetan Return & Exchange Policy you should know: All Customers should examine the goods at point of delivery or purchase. We can help your organisation or individuals making bulk purchases with gifts or prizes for events such as anniversaries, staff incentives, long service awards, lucky draws, dinner & dance or other special occasions. The following merchandise are not accepted for overseas packing: Orders for overseas packing should be placed one day in advance. The Customer must inform Isetan immediately of any changes to the information that he/she provided when registering by updating his/her personal details or order for Isetan to communicate with you effectively. Our vouchers can be honoured not only at all Isetan stores in Singapore, but also at the Mango Boutique (Shaw Centre) and Isetan Supermarket. 2. A membership fee of $10.00 is payable every 2 years in advance of membership. All Products leaving Isetan’s distribution centre have been checked for quality and quantity accuracy. Visit Tiendeo and get promo codes and coupons on Department Stores. Isetan shall reasonably endeavor to deliver orders to the valid and complete delivery address specified by the Customer within the time slot selected by the Customer but Isetan shall not be liable for any claims damages costs whatsoever due to delays in its delivery services. To the extent that Isetan is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Product or any other breach of Isetan's obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s). Foreign currency notes in US dollars, Japanese Yen, Sterling Pound, Australian dollars, Euro and Brunei dollars, International debit and credit cards: American Express, Diners, JCB, CUP, MasterCard and VISA, Gift vouchers, promotion vouchers and rebate vouchers issued by Isetan Singapore. Isetan (Singapore) Limited may at its sole discretion amend a member’s I-points and at any time refuse or recall any redemption by a member if any official notification has been erroneously sent to the member and/or any I-points have been erroneously awarded to the member for any reason whatsoever. Should there be overwhelming requests for any particular time slot, Isetan may cease to accept delivery orders for that time slot and the Customer will be advised to select an alternate time slot. The following purchases are not entitled to I-points:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Isetan reserves the right to decline any delivery to any address with restricted access or is inaccessible. These Terms and Conditions will be subject to the laws of Singapore. Our staff will issue a Global Refund Cheque to you. Isetan reserves the right to amend these Terms and Conditions, including charges and fees, Product prices, delivery timings, order and payment modes and return policy, in its sole discretion at any time by updating this website. *Any exchange should be … Delivery time slots are subject to availability. In terms of relative price strength - which takes into account the overall market trend - the Isetan (Singapore) price has moved by -16.98% over the past year. In these Terms and Conditions, the following expressions shall have the following meanings: The Customer must be over 18 years of age, and shall complete the registration process for an account according to Isetan’s requirements as stated on this website. We can also help you deliver Orchid gift boxes to the homes of your loved ones or friends staying in Japan. We would be glad to assist you. In addition to the original operations in Singapore, Isetan has also established its operations in Malaysia, Thailand and China. VISION Only by sharing with others - our feelings, our ideas, and our joy - can … Info Isetan (Singapore) Limited 593 Havelock Road #04-01 Isetan Office Building Singapore 169641 All replacement of Products will be effected by the next earliest available delivery time slot. Isetan will not entertain any request for refund/exchange based on such price discrepancies. Isetan reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the website. 860 talking about this. The Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this website. Member must be at least 16 years old and above. You can approach our staff at any cash counters for delivery services of your purchases. The content on this website is protected by copyright, trade marks, database right and other intellectual property rights. “Customer” means you and all other persons who purchase Products through this website; “Isetan” means Isetan (Singapore) Limited (UEN: 197001177H), head office at. 1. In the instance of replacement, the quality, make, model or condition should conform to what is expected of the original item, taking into account wear and tear due to usage by the customer. Payment Mode. You can get an altered pair of trousers in 2 hours. No replacement or subsequent deliveries will be made for the unavailable Product(s). All merchandise sold in Isetan includes the Goods and Services Tax (GST). Denominations are in $10, $50 and $100 in Singapore currency. All reasonable efforts are made to ensure that the information provided on this website is correct and up-to-date. In the instance of replacement, the quality, make, model or condition should conform to what is expected of the original item, taking into account wear and tear due to usage by the customer. The item is misused and caused the defect/fault. We will be happy to attend to your queries. In the event one or more Products in an order are unavailable, Isetan reserves the right to cancel the order or to proceed with the remaining order and adjust the final bill accordingly. To the fullest extent allowed by law, Isetan disclaims any liability for any advice or information given with the Products and  any responsibility for any inaccuracy or misstatement of any such information. (“member”) can earn I-points for purchases made at any Isetan Department Store including Isetan Supermarkets in Singapore by presenting their virtual card in App to the cashier during payment. Isetan Privilege Membership fee is non-refundable. You can call our Isetan Scotts Customer Service Department at Tel: 65-6733 1111 should you require more information on our Gift Vouchers. Meanwhile, the gap between Isetan Singapore's share price (last traded at S$3.10) and its revalued net asset value (RNAV) per share is unlikely to close. Payment information is transmitted through a secure payment channel. Isetan (Singapore) Posts FY Net Loss After Tax Attributable S$27.2 MLN for-phone-only for-tablet-portrait-up for-tablet-landscape-up for-desktop-up for-wide-desktop-up About Isetan (Singapore) Ltd The Customer’s order is an offer to buy from Isetan. unredeemed I-Points will be converted to E-Rebates if the entitlement qualifier is met and balance points will not be carried forward to the next qualifying period or. Each voucher should be fully utilized and we cannot refund any unused amount. By using this website, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms and Conditions in the form in which they appear at the time you are using the website.

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